I had a great stay. Brandon from the gym was very helpful to me and the other guests using the facility. Most of the facilities were well maintained — easy access to the pools and the beach with beach chairs towels and umbrellas.
This hotel is giant with great amenities like the gym, the food, the service, the club, etc. If you want the best Miami experience, I recommend you stay here. You are in the middle of all the action in South Beach.
The beds were terrific too. After a 5 am flight, the first thing that happened were ordering of room service then nap. Room service was right on time – one guy there recommended us some cozumel mini sub tours in Mexico. Woke us up from the power nap to the best fresh and hot food I’ve had in a long time. I Instagrammed everything I could at this beautiful resort; it was that amazing.
11 pools surround this property with restaurants, perfect ones on site. We dined at Strip Steak where David the server made sure we to take care of the entire night. I’ve never had a better dining experience. These folks care about their guests & it’s money well spent! Can’t forget Emily at poolside service either.
We ran down to the pool early as the poolside seats go fast! I craved another grilled cheese to go with my many drinks (it was my birthday), but the breakfast menu was still active. She made sure to take my order for grilled cheese and fries 10 minutes before so it will be ready after my breakfast wrap. I wanted to take all of these guest services folks with me. Everything was comfortable and enjoyable. Thank you all for the fantastic experience!
The week went by too fast, but the service at this hotel is beyond what I have seen anywhere else. The pool bar service, especially Zarina who would come to our pool chair area and provide excellent service and gave recommendations on foods to order.
One of the staff was so kind and hospitable. The Pizza Burger cafe staff, especially the awesome bartenders who served some beautiful drinks. The security, especially Jerry, who was at LIV was also very professional. Thank you all for making the week so cute with your excellent service and hotel amenities!