The service at this hotel is the Best. Monte, Vee, Tatiana, took excellent care of us. The front desk was terrific in accommodating our needs. Great Pools, beautiful beach, excellent food. What more could anyone ask for? We had a great five days. I will be back.
I had an excellent time at the beach. The concierge Samuel made my friends, and I experience terrific! From the drink runs to get us signed up in the beginning. There was no stone unturned to ensure we received the highest customer service experience possible.
The day was fantastic, and brody’s and Chris were fantastic for speak to about some snorkeling riviera maya tours, and we had a fantastic time my friends, and I had a fantastic time in the water it was nice a cold and was a nice contrast to the heat of the sun.
I had a great stay at the Confidante for a friend’s bachelorette party. The hotel and the rooms were clean and nicely done. We also had great experiences with the staff; Alea was particularly helpful! I would stay here again!
Alea and the poolside staff are so friendly and accommodating! The menu is always on point. Cocktail service is fantastic. This is my third time here in two months, and I enjoy it every time. Every check out, I ask for an extended stay, and I usually don’t have an issue. All staff very accommodating.
The rooms are mediocre, but the staff is friendly and accommodating. The pool attendants are amazing, especially Vee. She was so bright and welcoming. Also, one guy named Fernando was sweet. A girl at the front desk named Sierra was also accommodating. The food at the Bird and Bone was excellent!
Overall, my family and I enjoyed our stay. Our plane ride home was a full day, so my children were thrilled to remain another day. I know it’s not exclusive to this hotel, but the “resort fee” feels a bit expensive, as well as non-alcoholic beverages. The staff inside and poolside are lovely.